About Us

October 2023

iHow had a stall at the latest Future Pathways Expo in Levin on 12 October 2023. This was targeted to young people and assist them in formulating their future career paths available to them. There were many stall holders inside and outside and iHow was happy to park their iconic yellow caravan as a stall as well. It was well attended and iHow got a large number interested in getting their learner licence.

September 2023

Brendan Duffy (former Levin mayor) spoke to Alan, our Levin branch manager on Wednesday 29 September 2023 and mentioned he often noticed us signing up people in adverse weather conditions in our current caravan location. After that discussion he then arranged with council for us to utilise the space currently reserved for Police, directly outside the library. This space allows some shelter from adverse weather conditions, hence, going forward, we will relocate to this area. Gratitude to Brendan and Horowhenua District Council.

July 2023

In May 2023 the board of ihow Charitable Trust moved and accepted to dissolve ihow Charitable Trust as per 30 June 2023. iHow (2023) limited was formed to continue the operations of iHow under a new name with the same staff and resources and dedication as previously. It May take a little while to get used to the new entity, however the vision will be the same as well as our awesome tutors and service.

December 2022

Ihow Charitable Trust welcomes Cal Eagle to our board of directors

November 2022

In November 2022 we moved our office as well as our teaching rooms to 2 Malden Street, which is on the corner of Malden Street and Milson Line. We are very pleased to have everything in one building. It is our new home.

February 2022

After 5 years as treasurer, Lucy Bull has resigned from our board due to her desire to follow other career aspirations. We are very lucky that Zoe Palmer, a chartered accountant, has accepted the vacant board position.

August 2021

In the year July 2020 – June 2021 despite the pandemic, ihow Charitable Trust did the learner licensing teaching for over 2,600 people with an average pass rate of 91%. Not many organisations can have such a high success rate. This can be attributed to our successful teaching approach and to our wonderful teachers.

April 2021

In April 2021, ihow launched a large promotion through the media promoting its online service. This involved a weeklong promotion campaign on More FM radio and its Facebook page. During this week, each day one winner would be selected if the listener would answer a road code question correctly. The radio promotion also included a short interview with our founder Suzanne Carpenter. If you want to listen to this interview see below.

If you want to listen to the radio promos:

This was followed by regular radio advertising on 9 stations in the Palmerston North region for the duration of 6 months (Starts at ~ 40 sec).

January 2021

ihow has launched a new string on their bow with the introduction of an online training service. It follows the same teaching principles as is so successful in our caravan and community centers. We believe it is set up in such a way that if the students follows all instructions we hope to receive the same passing rate (>92%). For a small $50 fee you can learn about the NZ road-code requirements and it will prepare you for the actual exam at either VTNZ or AA from the comfort of your own home. You can go over it as many times as you like within a 24 hour period. Have a break from it at any time you like and get back to it when you want.

July 2020

After 16 years travelling the Manawatu and Hawkes Bay, Suzanne is retiring from management of ihow Trust, but she will stay on as the chairperson of the Trust board together with Ian Carpenter, Lucy Bull, Marty O’Fee and Alana Blair. Thanks to Suzanne for her tireless and community spirited input in the organisation. You will still find her from time to time as a tutor in Levin, Palmerston North or Kapiti Coast.

Despite the pandemic causing us to be unable to teach for two months the trust reached the milestone of teaching a total of 2,000 students over the three locations with an average passing rate of 96%.

January 2020

Tangi Utikere our board member from day 1, tendered his resignation due to other commitments with many thanks for all his input over the years. We wish him all the best in his future endeavors. We are pleased to welcome Alana Blair as a new board member bringing a wealth of experience to the board.

February 2019

We are now taking bookings twice a week in Levin, Tuesdays and Wednesday.

August 2018

We have opened a caravan one day a week in Levin. We are taking bookings only for Tuesday and hope to be open 2 days a week by the end of the year.

1st October 2017

iHow Ltd began trading as iHow Charitable Trust. Suzanne was no longer able to support the caravan projects so formed a Charitable Trust..

A Trust Board has been formed and we are hopeful of funding applications to enable us to keep our teaching price affordable to those who need us.

Trust Board Members: Suzanne and Ian Carpenter, Tangi Utikere, Lucy Bull and Marty O’Fee.

We are looking forward to continuing the good work into 2018 in Hawkes Bay and Manawatu and maybe expanding further afield in 2018. Watch this space.

December 2015

Started our tutoring in the Hawkes bay with a caravan and two tutors. To cover a wider region there are 3 sessions each week in Hastings (Wednesday, Thursday, Friday) and once a week in Napier (Tuesday).


We celebrated the life of Ron Love in April 2015. Ron has managed the caravan for nearly 5 years. We all miss Ron and our prayers are with Trish as she continues life without Ron.

Help we are still increasing! 30th June 2015 we had over 1200 passes, that is about 7.3 passes a day as we are only open Tuesday – Friday.

We now spread out into the Weavers Room in HIghbury and the Community Room in Milson most days. We have at least 3 tutors during the school holidays and at least 2 on normal days with someone on call if we get really busy.


With increased publicity we had 1186 passes with a pass rate of 98%.


We have two staff full time at the caravan and average about six passes a day. We achieved 877 passes for the year ending 30 June 2013. We expect over 1000 passes in 2014. This service is increasing in numbers as word gets out.

Read our latest story in the Tribune http://www.ffxonline.co.nz/TRB/index.html

iHOW Ltd started in 2004.

We started with one tutor, Suzanne, and a Diahatsu Charade pulling a slightly less maintained caravan. We had 100 passes in our first year and started to look at employing help on the busy days and when Suzanne was away.

We have painted the caravan. Speedy signs donated the sign-writing. Thanks guys.

We have upgraded to a Ford Fiesta from the trusty Charade.

The tests are now done on computers, the questions keep changing, we have five staff working hard to keep up.